Privacy Policy
RG Osteopathy - Privacy Policy
RG Osteopathy is committed to protecting the privacy and confidentiality of all personal information collected during the course of providing osteopathic care. This Privacy Policy outlines how your information is collected, used, stored and protected in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Information We Collect
RG Osteopathy collects personal and health information necessary to provide appropriate osteopathic care. This may include:
- Your name, date of birth and contact details
- Medical history and health information relevant to your assessment and treatment
- Appointment notes, clinical observations and treatment plans
- Referral information or reports from other health professionals (where provided)
- Payment, billing and administrative information
Information is collected directly from you, or from a parent/guardian for patients under 18.
Parents/guardians and children
Although this may surprise some parents, privacy laws apply to children as well as adults. Under the Privacy Guidelines, a child’s right to privacy of their health information may at times restrict access by parents/guardians to that same information.
How Information Is Used
Your information is used to:
- Provide osteopathic assessment and treatment
- Communicate with you about your care and appointments
- Coordinate treatment with other health professionals when requested or authorised by you
- Maintain accurate clinical and administrative records
- Meet legal, regulatory and insurance obligations
RG Osteopathy does not use personal information for marketing without your explicit consent and does not sell, share or trade your information with third parties for any commercial purpose.
Storage and Security
RG Osteopathy takes reasonable steps to ensure your information is protected from misuse, loss, unauthorised access or disclosure. Records are stored securely in password-protected clinical software and encrypted digital systems. Only authorised personnel involved in your care may access your information.
Clinical records are retained for the minimum period required by law and destroyed securely when no longer needed.
Disclosure of Information
Your information may be shared with:
- Other health professionals involved in your care (only with your consent)
- Insurers or third-party funders where required for claims or rebates
- Regulatory bodies when legally obligated (e.g., AHPRA)
- Emergency services if necessary to prevent harm
RG Osteopathy will not disclose your information unless required by law or with your permission.
Access to Your Information
You may request access to your personal information at any time. RG Osteopathy will provide access unless restricted by law. You may also request corrections to inaccurate or incomplete information.
To request access or changes, please contact us via the details listed on the Contact page.
Website and Digital Privacy
When visiting the RG Osteopathy website:
- Cookies may be used to improve user experience
- Basic analytics may be collected (e.g., page visits, device type)
- No personal information is collected unless voluntarily submitted via a contact form
External links on the website (e.g. to Osteopathy Australia or Health Direct) have their own privacy policies, and RG Osteopathy is not responsible for their data practices.
Questions or Concerns
If you have any questions about this Privacy Policy or how your information is handled, please contact us through our Contact page
RG Osteopathy is committed to keeping your information safe, secure and handled with the highest level of professionalism and care.
Terms of Use
RG Osteopathy – Website Terms of Use
Welcome to the Rachel Gordge Osteopathy website. By accessing or using this website, you agree to the following Terms of Use. Please read them carefully. If you do not agree with these terms, please discontinue use of the website.
The content on this website is provided for general information purposes only. It is not intended to replace individual professional healthcare advice, diagnosis, or treatment.
Nothing on this website should be interpreted as personal medical or health advice.
Always seek personalised advice from a qualified healthcare practitioner regarding any questions you have about your health or a medical condition.
Use of this website does not establish a practitioner–patient relationship with RG Osteopathy. A clinical relationship is only formed following a booked consultation and after a full assessment is completed.
We strive to ensure the information on this website is accurate and up to date. However, we make no warranties or guarantees regarding completeness, accuracy, reliability, suitability, availability of the information. Information may change without notice.
This website may contain links to external websites or resources. These are provided for convenience only.
RG Osteopathy does not endorse and is not responsible for the content of external sites, the accuracy of information provided elsewhere, any loss or damage arising from their use. You access external websites at your own discretion.
All text, graphics, images, logos, and content displayed on this website are the property of RG Osteopathy unless otherwise credited. You may not reproduce, distribute, or modify any material without prior written permission.
Use of this website does not guarantee appointment availability.
Fees may be updated at any time and are provided on the website for convenience.
By booking an appointment, you agree to the clinic’s cancellation policy, payment terms, Medicare or private health rebate procedures (where relevant). For Medicare CDM plans, a gap fee applies and full payment is required at the time of your appointment.
RG Osteopathy is not liable for any loss, injury, claim, or damage arising from use of this website, reliance on website content, any error, omission, or interruption in website availability, external website links. Use of the website is at your own discretion and Rachel Gordge Osteopathy may update these Terms of Use at any time.
Changes take effect immediately once posted.
We encourage you to review this page regularly.